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Reviews - Brit Hotel Pau Lons

Indice de
Satisfaction client
96 %
From Lecocq A., the 18/11/2024
Business - 40-49 years - Date of stay : 15/11/2024

Ok parking pratique !


Hotelier's responseHotelier's response :

Bonjour Mme Lecocq,

Merci d'avoir pris le temps de partager votre avis ! Nous sommes ravis que vous ayez trouvé notre parking pratique. Votre satisfaction est une priorité pour nous, et nous espérons avoir l'occasion de vous accueillir à nouveau très bientôt!

N'hésitez pas à nous faire part de toute autre remarque ou suggestion pour améliorer encore votre expérience chez nous.

Cordialement,

La réception.

100 %
the 24/06/2024
Business - 40-49 years - Date of stay : 22/06/2024

Extremely friendly service and pleasant stay.


Hotelier's responseHotelier's response :

Hello Irjala,

Thank you very much for your enthusiastic feedback! We are delighted to hear that you found our service extremely friendly and that you enjoyed your stay with us. Your satisfaction is our greatest reward.

Best regards,

The front desk

100 %
From Damian, the 21/06/2024
Business - 30-39 years - Date of stay : 20/06/2024

Pity that there is no restaurant to have a dinner and breakfast with warm dishes would be also nice. Beside of this all was OK.


Hotelier's responseHotelier's response :

Dear Damian,

Thank you for taking the time to share your experience and complete our satisfaction questionnaire. We sincerely appreciate your constructive comments.

We are delighted to read that you appreciated the welcome from our receptionists, the cleanliness of our rooms and access to the hotel. Your positive comments are very encouraging for our team.

We take good note of your comments regarding breakfast and the lack of a restaurant for dinner. We understand the importance of having hot food for breakfast and regret that we were unable to meet your expectations in this respect. Please be assured that we will look into this possibility to improve our catering offer.

Regarding the availability of a kettle and mugs in the room, we appreciate your suggestion and will investigate the possibility of adding these facilities for the convenience of our guests.

Your feedback is essential to help us improve our services and better meet your needs. We look forward to welcoming you back and providing you with an even more enjoyable experience.

Thank you again for your valuable feedback.

Yours sincerely

The front desk

100 %
the 06/06/2024
Business - 50-59 years - Date of stay : 04/06/2024

Satisfaisante


Hotelier's responseHotelier's response :

Bonjour Mr Calac,

Merci beaucoup pour votre commentaire positif ! Nous sommes ravis d'apprendre que votre expérience a été satisfaisante. Votre satisfaction est notre priorité, et nous apprécions votre retour qui nous encourage à continuer à offrir un service de qualité.

Bien cordialement,

Le service réception

80 %
From Geoff S., the 13/05/2024
couple - 60-69 years - Date of stay : 12/05/2024

Good value, clean, friendly


Hotelier's responseHotelier's response :

We're delighted that you found our place to be good value, clean, and with friendly service. Providing a positive experience is what we strive for, and your feedback reaffirms our efforts. Thank you for choosing us, and we look forward to welcoming you back for another great stay!

100 %
the 03/05/2024
Friends - 60-69 years - Date of stay : 02/05/2024

This is the 2nd time I have stayed at this hotel and it will not be the last. Very comfortable stay. Great value.


Hotelier's responseHotelier's response :

Thank you very much for your kind words! We are delighted to hear that you had a comfortable stay with us. We look forward to welcoming you back on your next visit. Please do not hesitate to contact us if you need anything before your next stay.

100 %
the 30/09/2023
Friends - 70-79 years - Date of stay : 29/09/2023

Absolutely fine. The all you can eat buffet up the road was a great recommendation.


Hotelier's responseHotelier's response :

The whole team of Brit Hotel Pau-Lons thanks you for your compliments, and we are delighted that our welcome, our services have been up to your expectations. We look forward to seeing you again in our establishment. Sincerely, The reception.

80 %
the 15/09/2023
Family - 50-59 years - Date of stay : 14/09/2023

Absolutely brilliant


Hotelier's responseHotelier's response :

Thank you very much for your review, and I hope our hotel lived up to your expectations!

100 %
the 08/09/2023
couple - 70-79 years - Date of stay : 07/09/2023

Satisfactory


Hotelier's responseHotelier's response :

Thank you for taking the time to leave a review!

100 %
the 09/08/2023
Alone - 50-59 years - Date of stay : 08/08/2023

Pleasant overnight stay on my trip from Spain to Switzerland. More than enough parking, shops and restaurants in the vicinity, comfy bed / room.


Hotelier's responseHotelier's response :

Many thanks for your kind review !

100 %
From Francisco C., the 31/07/2023
Family - 40-49 years - Date of stay : 30/07/2023

Very good.


Hotelier's responseHotelier's response :

Thank you for your feedback.

100 %
From Ian W., the 06/07/2023
Business - 60-69 years - Date of stay : 05/07/2023

Very good stay in a very good hotel. Will return.


Hotelier's responseHotelier's response :

The whole team would like to thank you for your opinion!

100 %
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